Subscription Policy
This Subscription Policy sets out how Subscriptions to Lucida AI are sold: the plans and billing periods we offer, how prices are shown, the currency you are charged in, when you are charged, automatic renewal, price changes, taxes and how to cancel. It forms part of the [Terms of Service](/terms), and words defined there — Account, Application, Company, Device, Service, Store, Subscription, Website — have the same meaning here.
Two things govern everything below, and neither is buried:
• A Subscription renews automatically until it is cancelled. Section 6 sets out what recurs, at what interval, at what amount, and how to stop it.
• Where you bought decides who can stop the charge. A Subscription bought through the Apple App Store or Google Play is billed by that store, and only that store can stop it. Sections 10 and 11 give the route for each channel.
1. Plans and Billing Periods
Some features of the Service require a paid Subscription, as section 10 of the [Terms of Service](/terms) says. A Subscription gives you access to the paid features of your plan for as long as it is active.
A plan is defined by its billing period — the length of time one charge covers. The billing periods we offer are weekly, monthly and yearly.
Plan — Each charge covers — Renews
Weekly — one week — every week
Monthly — one month — every month
Yearly — one year — every year
Which of them you can choose depends on where you are buying, which platform you are on, and which country your price is set for under section 3. The plans offered to you at the point of purchase are the plans on offer; a plan described in an advertisement, on a page you saw earlier, or in a message from us is not on offer unless it is offered to you there.
What a plan includes. Access to the paid features made available for that plan. Features differ between the Application and the Website, between platforms and between plans, and may be added, changed or withdrawn as section 14 of the [Terms of Service](/terms) describes. Where one plan includes something another does not, that is stated to you before you buy.
If you end up with two. A Subscription belongs to the Account that bought it and to the channel it was bought through. If you end up holding two — for instance one bought through a Store while one bought on our Website is still running — both will be charged, because they are two separate contracts with two separate merchants, each billing independently. Cancel the one you do not want, by the route in section 11 that matches where you bought it.
Changing plan. Where the Service or a Store offers you a way to move to a different plan, the change takes effect on the terms stated to you at the point you make it, including when the new billing period starts and what is charged for it. We do not describe those terms here, because the party that takes the payment sets them.
2. How Prices Are Shown
What we state before you buy. Before you buy, and before we take a payment, we state: the amount you will be charged; the billing period that amount covers; the currency; whether the amount is an introductory or promotional one and what period it applies to; the amount at which the Subscription renews and the interval at which it renews; and that it renews automatically until it is cancelled. Those statements are part of the contract you enter into, they are repeated in the confirmation we send you, and your purchase is made on them.
Per-day equivalents. A price may also be presented as a per-day or per-week equivalent — the price of the billing period divided by the number of days or weeks in it. That figure exists so that plans of different lengths can be compared. It is not the amount charged. The amount charged is the full price of the billing period, taken in one payment, and we state that full amount at least as prominently as any per-day equivalent, with it, and before you pay. Where the two could be read against each other, the full billing-period amount is the one that governs and the one you are agreeing to.
The price that binds. The price that applies to your purchase is the amount stated to you at the point you buy it. A price in an advertisement, in a message, on a page you saw earlier or in a screenshot is not an offer and does not bind us.
Obvious errors. Prices are set by people and by systems, and both can be wrong. Where a price is stated that is manifestly incorrect — a misplaced decimal, the wrong currency, a figure no reasonable person would take as intended — we are not obliged to supply at that price. We will tell you. For a purchase on our Website, where you have already been charged we will cancel the Subscription and refund that charge in full. For a purchase through a Store, we cannot refund it ourselves; sections 4 and 5 of the [Refund & Cancellation Policy](/refund) give the route to the store that can. Nothing in this paragraph affects your statutory rights.
Tax. Section 13 deals with tax, including where the amount of it appears.
3. Currency and Regional Pricing
Prices are set by country. The same plan may cost different amounts in different countries, and may not be offered in all of them. A price available in one country is not an offer in another.
Which country applies to you. For a purchase on our Website, the price and the currency shown to you are determined by the country we associate with you at the point of purchase, from the information available to us then. For a purchase through a Store, they are determined by the country of your Apple Account or your Google Account, and that store’s own pricing rules govern them, including what happens if you change that country later.
The currency you are charged in. You are charged in the currency stated to you when you buy. Renewals are charged in that same currency, unless we tell you otherwise under section 9 or, for a Store purchase, the store changes it under its own rules.
Conversion by your bank. If the payment method you use is denominated in a different currency, your bank or card issuer converts the amount at its own rate and may add its own fee, so the amount that leaves your account may differ from the amount stated to you. That conversion is between you and your bank: we do not set it, we do not receive the difference, and we cannot adjust for it. The same is true in reverse for a refund, as section 7 of the [Refund & Cancellation Policy](/refund) explains.
Prices do not move with exchange rates. A price set for your country stays as it is between charges. It changes only when we change it, and section 9 says how that is done.
4. Introductory and Promotional Pricing
What an introductory rate is. We sometimes offer a Subscription at an introductory or promotional rate: a reduced amount for a stated first period, after which the Subscription continues at the standard price for that plan. The reduction attaches to that first period. It does not attach to the Subscription, and it does not carry into later periods.
What we state before you buy. Where an introductory or promotional rate applies, we state to you before you buy, and repeat in your confirmation: the introductory amount and the period it covers; the amount the Subscription renews at when that period ends; the date, or the point in the billing cycle, at which that amount is first charged; and the interval at which it recurs after that. Your purchase is made on those statements, and section 6 governs the renewals they describe.
Why this page carries no figures. Introductory amounts, renewal amounts and offer periods depend on the plan, the country and the offer, and they change more often than a policy document should. This page tells you what has to be stated to you. What it is, in your case, is stated to you when you buy and repeated in your confirmation — not on this page, and not anywhere else.
The move to the standard price is not a price change. It is the price you were told about and agreed to before you bought, so section 9 does not apply to it. Section 9 deals with a change we make to a price after you have bought.
Offers end. A promotional offer may be limited in time, in number or by eligibility, and we may withdraw it. Withdrawing an offer does not affect an introductory rate already applied to a Subscription bought while the offer was open, and an offer does not entitle you to the same rate on a later purchase.
5. Discounts and Reference Prices
What a discount is measured against. Where we present a price reduction — a percentage off, an amount saved, or a price shown struck through — the reduction is measured against a reference price, and we state that reference price with it. A percentage with nothing to measure it against tells you nothing, and we do not present one that way.
What the reference price is. Where we announce a reduction in our own price, the reference price stated with it is a price we applied to that plan for that country before the reduction — not an invented figure and not a recommended retail price. Where the law applicable to you defines the reference price, that definition governs:
• Your local rules apply on top of this policy. Several countries regulate how a price reduction or a saving may be announced, including what a stated reference price must be measured against and how it must be presented alongside the price you pay. Where such rules apply to you, they apply in addition to this policy and are not reduced by it.
What this section governs. It governs a reduction in one of our own prices. A comparison we may draw with the cost of something else — what other kinds of language tuition cost, for example — is a comparison rather than a price reduction, and is not a reference price of the kind described above.
What a discount does not do. A discount applies to the period it is stated for. Unless we state that it applies to every renewal, it does not: the Subscription renews at the amount stated under section 4, and section 6 governs that renewal. A discount does not suspend automatic renewal, and it does not lengthen the period it applies to.
Why this page carries no percentages. For the reason given in section 4. No percentage, saving or reference price appears here; the figures that apply are the ones stated to you at the point of purchase.
6. Automatic Renewal
Your Subscription renews automatically. When you buy a Subscription you are agreeing to a recurring charge, not to a single one. At the end of each billing period the Subscription renews for another period of the same length and a further payment is taken. This continues until the Subscription is cancelled. There is no end date, and we do not ask you to confirm each renewal.
At what interval. At the interval of the plan you bought: a weekly plan renews every week, a monthly plan every month, a yearly plan every year. Each renewal covers the next period of that same length.
At what amount. The renewal is charged at the amount stated to you before you bought as the amount it renews at. Where you bought at an introductory or promotional rate, that is the standard price stated under section 4 and not the introductory amount — the charge after an introductory period is larger than the charge that started the Subscription, and section 4 requires that amount to have been stated to you before you agreed to it. Where we change the price after you have bought, section 9 applies and you get notice and a window to cancel before the new price is charged. Tax is added or included as section 13 describes.
From which payment method. Each renewal is charged to the payment method held for the Subscription: for a purchase on our Website, the card or wallet you used at checkout, held by the payment service that acts for us; for a purchase through a Store, the payment method on your Apple Account or your Google Account. Keeping a valid payment method on file for as long as the Subscription is active is your responsibility, as section 10 of the [Terms of Service](/terms) says.
How to stop it. Cancel before the renewal date. Cancelling stops the next charge, and the period you have already paid for runs to its end. Section 10 explains what cancelling does and does not do, and section 11 gives the route for each channel — for a Store purchase that route is the store’s own, because only the store can stop a charge the store takes.
If a renewal cannot be taken. Where a renewal payment is declined — an expired card, insufficient funds, a refusal by your bank — the payment may be attempted again, and until a payment for the new period succeeds we may suspend access to paid features. If it still cannot be taken, the Subscription ends. For a Store purchase, any retry and any grace period are the store’s, under its own rules, not ours.
7. When You Are Charged
The first charge. Where no free trial applies, the first charge is taken when you complete the purchase, and your access to paid features starts then. Where a free trial applies, section 8 governs when the first charge falls.
Later charges. Each later charge is taken for the next billing period, at the interval of your plan, counted from the first charge. We, or the store you bought through, may take the payment shortly before the new period begins so that your access does not lapse; doing so does not shorten the period you have paid for.
What the charge is. The amount for your plan for that period, under sections 4, 5 and 9, with tax included in it or added to it under section 13.
Your receipt. For a purchase on our Website, we send a receipt by email to the address you gave at checkout. For a purchase through a Store, the store sends the receipt, to the address on your Apple Account or your Google Account. Keep it. It is the record of what you were charged and when, and it is what a refund request works from.
What appears on your statement. A charge for a Website purchase appears under our name or the name of the payment service that takes payment for us. A charge for a Store purchase appears under Apple’s or Google’s name rather than ours, because the store is the merchant for that purchase. If you do not recognise a charge, write to support@getlucida.com before you contact your bank: section 9 of the [Refund & Cancellation Policy](/refund) explains why, and section 15 of the [Terms of Service](/terms) makes a chargeback raised without contacting us first a material breach.
Where your own dates are. Your renewal dates follow from two things: the date of the first charge, which is on your receipt, and the length of your billing period. For a Store purchase, the store also shows the next renewal date in your subscriptions list. This page states no calendar date, cut-off time or processing time of its own, because any such figure would be a guess about a particular account rather than a fact about yours.
8. Free Trials
Where one is offered. We do not always offer a free trial, and a trial is not part of every plan or every channel. Where one is offered, it is offered on the terms stated to you when you start it. This section describes the shape of those terms; it does not state the length of any trial, because that is set with the offer and stated to you before the trial begins.
What a trial does. It gives you access to the paid features it names, for the period stated to you when you start it, without a charge for that period. We may ask you for a payment method before the trial starts, so that the Subscription can begin at the end of it.
What happens at the end of one. A trial converts into a paid Subscription automatically. Unless you cancel before the trial period ends, the first charge is taken at the end of it, at the amount stated to you before the trial started, and the Subscription then renews as section 6 describes. That amount, the billing period it starts, and the fact that a charge follows the trial are stated to you before the trial begins, and they are part of what you agree to when you start it.
To avoid the charge, cancel before the trial ends, by the route in section 11 for the channel you started the trial in. A cancellation made in the final hours of a trial may not stop the charge, for the same reason a late cancellation may not stop a renewal — section 10 explains.
Once. Where a trial is offered once per Account, taking it more than once, by creating further Accounts or otherwise, is abuse of a trial under section 5 of the [Terms of Service](/terms), and section 15 of those Terms sets out what we may do about it.
Trials started in a Store. A trial started through the Apple App Store or Google Play is managed by that store. The store takes the first charge at the end of it, the store shows you when the trial ends, and cancelling is done in the store rather than with us.
Refunds after a trial converts. Where a trial started on our Website converts into a paid Subscription, the charge that converts it is the charge that started that Subscription, and the 30-day money-back guarantee in the [Refund & Cancellation Policy](/refund) runs from it, on the conditions that policy states.
9. Price Changes
We may change prices. Section 14 of the [Terms of Service](/terms) permits us to change the plans we offer and their prices. This section says how that is done for a Subscription you already hold.
Never for a period you have paid for. A new price never applies retrospectively, and never to a period already paid for. It applies from a renewal, and only from a renewal we have told you about.
Notice first. Where we increase the price of a Subscription you hold, we give you notice before the new price applies, by email to the address associated with your Account or by a notice in the Service. The notice states the price you pay now, the new price, and the renewal from which the new price applies.
A window to cancel. That notice is given a reasonable time before the renewal it affects — and in any event within any period required by the law applicable to you or by the store you bought through — so that you can cancel before the new price is charged, and it tells you the date by which a cancellation has to be made to take effect. Cancel within that window and your Subscription runs to the end of the period you have already paid for and is not renewed at the new price. Do not cancel, and the new price applies from the renewal the notice identifies; continuing after that is how the new price is accepted. We print no number of days here, because the notice itself carries the dates that apply to you and the period required differs between the channels and the countries we sell in.
Store purchases. Where you bought through a Store, a price change is applied through that store. Apple and Google each have their own rules for notifying a subscriber of an increase, and for when a subscriber has to agree to it before it is charged. Those rules apply in addition to this section, and our notice does not replace theirs.
Reductions. Where we reduce the price of a plan, the lower price applies from your next renewal. We do not refund the difference on a period already charged.
What this section does not cover. The end of an introductory or promotional period is not a price change; section 4 covers it, and the standard price was stated to you before you bought. A change in the tax charged on your Subscription is not a price change; section 13 covers it. A difference in what leaves your account because of a currency conversion is not a price change; section 3 covers it.
10. Cancelling
What cancelling does. It stops the Subscription renewing, and that is all it does. The next charge is not taken. A charge already taken is not returned — that is a refund, and refunds are dealt with in section 14 and in the [Refund & Cancellation Policy](/refund). If you want both, do both.
Who can stop the charge: the party that takes it. Where you bought on our Website, that is us. Where you bought through the Apple App Store or Google Play, it is that store, and only that store. We cannot cancel a Store Subscription for you, and we cannot always see whether you have cancelled one.
What does not cancel a Subscription. Deleting the Application from your Device. Not using the Service. Deleting your Account — and cancelling does not delete your Account either; they are separate requests, and deleting an Account is described in section 9 of the [Privacy & Cookies Policy](/privacy). Letting a card expire is not a cancellation either: it is a failed renewal under section 6, and the charge may still be attempted.
When to do it. Cancel before the renewal date. Each channel applies its own cut-off shortly before a renewal, so a cancellation made in the final hours of a billing period may not stop the next charge. If a renewal was taken because a cancellation was made too late, tell us at support@getlucida.com; section 8 of the [Refund & Cancellation Policy](/refund) says where that leaves you.
No fee, and no reason required. We do not charge a fee for cancelling, and there is no minimum term beyond the billing period you are in. We do not ask you for a reason, and you do not have to give one.
Confirmation. Where you cancel a Website Subscription with us, we confirm by email. Where you cancel in a store, the store confirms, and that confirmation is the record to keep, because it is the store’s system that stopped the charge and not ours.
The routes. Section 11 sets out the route for each channel. Which one applies to you depends on where you bought, and the [Refund & Cancellation Policy](/refund) opens with a table for working that out if you are not sure.
11. How to Cancel, by Channel
Section 6 of the [Refund & Cancellation Policy](/refund) sets out the same routes. They are not two different procedures.
If you bought on our Website
Write to support@getlucida.com from the email address associated with your Account and ask us to cancel. We will act on it and confirm by email. Your Subscription then runs to the end of the period you have already paid for and does not renew. Where the Service offers you a way to cancel from within it, using that has the same effect.
If you bought through the Apple App Store
On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Or open the App Store, tap your account picture, then Subscriptions. Select Lucida AI and cancel. Only Apple can stop an App Store charge; we cannot cancel it for you, and we cannot always see whether you have.
If you bought through Google Play
Open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions. Select Lucida AI and cancel. The same is available at play.google.com. Only Google can stop a Google Play charge; we cannot cancel it for you.
If the menus do not match
Apple and Google change their apps and their menu labels from time to time. If what you see does not match what is written above, look for Subscriptions in your account settings for that store; each store’s own help pages carry the current path. If you still cannot find it, write to support@getlucida.com and we will help you look — but the cancellation itself still has to be made in the store, because only the store can stop its own charge.
12. Access After Cancellation
To the end of the period you paid for. Access to paid features continues until the end of the current billing period and stops then. Cancelling does not cut your access short, and you do not have to keep the Subscription running to use what you have already paid for.
No pro-rata refund for the remainder. Cancelling part-way through a period does not produce a refund of the unused part. Section 8 of the [Refund & Cancellation Policy](/refund) sets out that rule and what stands outside it, including the 30-day money-back guarantee and statutory withdrawal rights.
Where a refund is granted instead. A refund granted under that guarantee ends access to paid features immediately: you have the money back for the period, so you do not also keep the period. Keep the time or keep the money, not both.
Your Account stays. Cancelling ends a Subscription, not an Account. Your learning history and your progress remain, and where the Service offers features without a Subscription those remain available to you, unless and until you ask us to delete your Account — a separate request, described in section 9 of the [Privacy & Cookies Policy](/privacy).
Buying again. You can buy a new Subscription later, at the price then stated to you. It is a new purchase on the terms current at that point rather than a resumption of the old one, and the money-back guarantee in the [Refund & Cancellation Policy](/refund) is a first-purchase guarantee — that policy says when it is available.
Where we end a Subscription. Where we suspend or terminate your Account under section 15 of the [Terms of Service](/terms) — for material breach, prohibited use, fraud, or a chargeback raised without contacting us first — access ends as that section provides, and without refund.
13. Taxes
Tax may be due on your Subscription. Depending on where you are, value added tax, goods and services tax, sales tax or a similar tax may apply to it. Whether that tax is included in the price stated to you or added to it depends on your country and on the rules that apply there.
What you pay is stated before you pay it. The total amount payable, including any tax, is stated to you before you complete the purchase, and it appears on your receipt. Where tax is added rather than included, the amount added is part of that total and part of every renewal charged on it.
Who accounts for it. For a purchase on our Website we are the seller, and we account for the tax due on the sale through the payment service that takes payment for us. For a purchase through a Store, the store is the merchant for that purchase and handles tax under its own rules; the amount and its treatment are the store’s, and the receipt it sends you shows them.
When tax changes. Tax rates, tax rules, and the country used to determine tax for you can all change, and where they do the tax on a later charge changes with them. That is not a price change under section 9 and does not carry the notice and cancellation window that section gives, because the price of the plan itself has not changed. What you can always do is cancel before the next renewal, under sections 10 and 11.
No rates on this page. Rates differ by country and change by legislation. The amount that applies to you is the amount stated to you at purchase and shown on your receipt.
Invoices. If you need an invoice showing a tax identification number, or you are buying for an organisation rather than for yourself, write to support@getlucida.com before you buy and we will tell you what we can issue.
14. Refunds
Refunds are dealt with in the [Refund & Cancellation Policy](/refund), which sets out the 30-day money-back guarantee for a first Subscription bought through our Website and the conditions attached to it, the statutory withdrawal rights that apply alongside it, and how a request is made for a purchase billed by Apple or by Google. Cancelling and refunding are different things: cancelling stops the next charge, a refund returns one already taken, and sections 10 and 11 of this policy deal only with the first. If you want money back rather than, or as well as, an end to the renewals, read that policy and write to support@getlucida.com.
Lucida AI Teknoloji AŞ, Emniyetevleri Mah. Sapphire Sit. No:1/1, 34443, Levent, Istanbul, Turkey.
Related documents: [Terms of Service](/terms) · [Refund & Cancellation Policy](/refund) · [Privacy & Cookies Policy](/privacy).
